Returns and Refunds Policy

At Móhandz Skincare, we take pride in providing quality skincare products and maintaining high standards of hygiene and product safety.

Change-of-Mind Returns

For health and hygiene reasons, we cannot accept change-of-mind returns of sealed skincare products that have been opened or unsealed after delivery, where the applicable legal hygiene exception applies.

For eligible online purchases, customers may exercise their statutory right to cancel within 14 days of receiving their order. Products returned following cancellation must be handled with reasonable care. Please contact us before arranging a return.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us with your order number, a description of the issue and, where possible, photographs.

We will review the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

Refunds

Where a refund is due, it will be processed to your original payment method in accordance with applicable consumer law.

Your Statutory Rights

Nothing in this policy affects your rights under UK consumer law.